1. How can I become a Entrypasses organiser?
Register as an organiser on Entrypasses and complete the organiser onboarding process by providing the required information and documents.
Entrypasses Organiser FAQ
Find answers to common organiser questions about onboarding, event publishing, ticketing, communication, and on-ground operations.
Getting Started
2. What happens after I submit my organiser application?
The Entrypasses Admin team reviews the information and documents submitted during onboarding.
3. When will I get access to the Organiser Dashboard?
After your documents are successfully reviewed and approved by the Entrypasses Admin team, you will receive access to the Organiser Dashboard.
Event Management
4. How do I create an event?
Once you have access to the Organiser Dashboard, you can create an event by adding the required event details, venue information, images, ticket categories, pricing and other relevant information.
5. What happens after I create an event?
After the event is created, it is submitted to the Entrypasses Admin team for approval.
6. When will my event be published on Entrypasses?
Once the event is approved by the Entrypasses Admin team, it is published on the Entrypasses website where end users can view the event and book tickets.
Ticket Management
7. Can I create multiple ticket categories?
Yes. You can create and manage multiple ticket categories such as Silver, Gold, VIP and VVIP, with different prices, quantities and availability.
8. Can I create promo codes for my event?
Yes. You can create percentage-based or fixed-amount promo codes and configure conditions such as minimum purchase, maximum discount, usage limits and validity dates.
9. Can I close booking for a ticket category?
Yes. You can close booking for an individual ticket category from the Organiser Dashboard.
10. Can I control the public visibility of a ticket category?
Yes. You can choose whether a ticket category should be publicly displayed or hidden from customers.
11. Can I manage different ticket phases?
Yes. You can create and manage different ticket phases with their respective pricing, inventory and availability.
Customer Communication
12. Can I send notifications to event buyers?
Yes. You can send notifications to customers who have booked tickets for your event.
13. What types of notifications can I send?
You can send Event Updates, Alerts and Reminders to event buyers.
14. Can I send email campaigns?
Yes. Entrypasses provides Email Campaign functionality to communicate with your event audience.
15. Can I send WhatsApp campaigns?
Yes. You can use WhatsApp Campaigns to communicate with your event audience.
16. Can I send WhatsApp ticket sales and booking communication?
Yes. Entrypasses supports WhatsApp communication for event ticket sales and booking-related messages, subject to applicable messaging requirements.
Customer Booking & Tickets
17. How do customers book tickets for my event?
After your event is approved and published, customers can visit the Entrypasses website, select the event and ticket category, complete the booking and make the payment.
18. Will customers receive their ticket after booking?
Yes. After a successful booking, the customer receives the ticket and invoice via email.
19. Can customers access their tickets through the Entrypasses mobile app?
Yes. The Entrypasses mobile app is available on Android and iOS, allowing customers to access their tickets.
Ground-Level Operations
20. Does Entrypasses provide ticket scanning?
Yes. Entrypasses provides ground-level ticket scanning for verifying tickets and managing event entry.
21. Which platforms are supported for ticket scanning?
Ticket scanning is supported through Entrypasses applications on Android and iOS devices.
22. Does Entrypasses provide Box Office ticket sales?
Yes. Entrypasses provides ground-level Box Office sales functionality for selling tickets at the event venue.
Event Operations
23. Can I manage my event after it is published?
Yes. You can manage your event through the Organiser Dashboard, including ticket categories, promo codes, ticket visibility, booking status, ticket phases and customer communication.
24. Can I send reminders before the event?
Yes. You can send reminder notifications to customers who have booked tickets for your event.
25. Can I notify customers about important event changes?
Yes. You can send event updates and alerts to communicate important information to event buyers.